Look-ups - our software automatically sends data including the URL, file name, file path, size of executable, customer ID, machine ID, and file hash for assessment against our database in order to make better-informed decisions about whether such file is clean or malicious when faced with unknown files (for example files that have not been seen by the software before). This may include personal data such as IP address, email address, username, locally configured endpoint ID, domain name, MAC address, URL, device ID, file path, file name, and customer ID. Telemetry – our software sends information to us on installation, uninstallation, and at regular intervals in between that enables us to monitor and improve the product performance. Firebase Crashlytics and Google Analytics for Firebase involve the processing of limited data, however, these services operate under their own privacy notices and we encourage you to review them, here. The Sophos Home Management App uses limited services provided by Google for the purposes of ensuring the app works as designed. We use this information for the purpose of validating your credentials, ensuring you have a current Sophos Home account, to allow you to manage your account configuration, to provide support upon your request and to ensure the app is working as expected. If you use our Sophos Home Management App, we may collect and use your name, email address, password, user ID, IP address and device name. We will post any future changes or additions to the subcontractors or location of hosting to this page. These portals are currently hosted in the USA using third party subcontractors, Amazon Web Services and Google Cloud. We store information in our product administration portals in order to provide you with visibility of product performance, including products installed, subscription term, update status, alerts received, threats detected, applications blocked, and websites blocked. For more details on international data transfers, please see this page. Such data transfers will occur in accordance with the privacy policy of the applicable entity or entities performing the data transfer. Your use of the product may require your data to be transferred from the country in which you are located to the United States and Canada. This log is not accessible to us, but we may request that you download and send this to us where needed for troubleshooting purposes, as described in the ‘Support’ section below. Our products will also store a log of the actions they have taken on your device. We may also send automatic updates in order to add, remove, or change product features. For example, we will need to scan files and web page requests in order to ascertain if they are malicious or not.Īs cyber threats are constantly evolving, it is necessary for us to send automatic updates to our software installed on your devices from time to time, in order to maintain the effectiveness of the product.

Installation will require ongoing storage space and processing capacity for product operation. In order to use the Sophos Home and Sophos Home Premium products, you will need to install our software onto the devices that you wish to protect and agree to the terms and conditions of use. Sophos may utilize such telemetry data for analytics, and may share analytics based on such telemetry data with the relevant device manufacturers. The prompt may allow Sophos and Cleverbridge to collect and use telemetry data relating to such installation and purchase. Some devices may include a pre-installed option for you to participate in a free trial and/or to purchase the products, in which case a prompt may appear on your device with instructions on installation.

Sophos and Cleverbridge (as applicable) may collect and use your name, email address, password, user ID, IP address, and device, for purposes of account creation and billing for the products. Cleverbridge is responsible for any data that it collects from you during the purchase process, and you should refer to the Cleverbridge privacy policy for further information about its privacy practices. Purchase processĪll purchases of Sophos Home and Sophos Home Premium subscriptions are via an independent reseller, Cleverbridge. Sophos Home and Sophos Home Premium are consumer products that provide antivirus, web filtering, and an advanced next-generation endpoint protection platform offering signatureless exploit prevention, predictive machine learning for malware detection, and advanced protection to help stop malicious threats including zero-day, credential theft, and ransomware. Sophos Managed Risk - Powered by Tenable.

Sophos home premium 3 year license